GOG’s recently updated refund policy might be the most generous in the industry. The voluntary update allows for a full refund up to 30 days after purchasing a game or DLC, even if you have already downloaded, launched and played it.
Notably, GOG’s FAQ on the matter doesn’t mention any hard limits on the amount of time you can play a game before requesting a refund within the 30-day window.
No matter how you slice it, a refund policy with this much leeway is ripe for abuse. GOG isn’t blind to the fact, noting that it will be monitoring things to make sure no one is using it to “hurt the developers that put their time and heart into making great games.” As such, GOG reserves the right to refuse refunds in such individual cases.
Elaborating on it a bit more, GOG said they trust users to make informed purchasing decisions and to limit the use of the updated policy only if something doesn’t work as expected.
In comparison, Valve and Epic Games will issue a refund within two weeks of purchase, so long as you’ve logged less than two hours of playtime.